Terms of use
How to use AMY.CAB accounts, one-way bookings, payments and support.
No round trips, local rentals or day-hire packages
No password is ever stored or required
The remaining balance is paid directly to your driver
Using your account
AMY.CAB accounts sign in with a one-time SMS code sent to your mobile number — there is no password to set or remember. Keep this code private; never share it with anyone, including someone claiming to be AMY.CAB support. Once verified, your session can stay signed in on that device for a limited period so you are not asked to re-verify on every visit, until you sign out or the device is no longer trusted. You are responsible for the accuracy of the pickup, destination, date, time and passenger details you submit — review them before paying.
Bookings and availability
AMY.CAB currently accepts one-way intercity bookings only, between the routes and vehicle categories configured on the site — round trips, local rentals and day-hire packages are not offered. Creating a booking does not by itself assign a driver: after your deposit is verified, the booking moves through driver search, then assignment, then acceptance. Track this progress from My Booking. Once a driver is assigned, a trip-start code appears on your booking — share it with your driver only when you are ready to begin the trip, never before.
Fares and payments
Every booking shows an itemised fare — base fare, distance fare, driver allowance, tolls and any other configured charges, plus GST — before you pay. AMY.CAB collects a 20% deposit online through the configured payment provider at the time of booking; the remaining balance is paid directly to your driver at the end of the trip. A payment confirmation shown in your browser is not itself proof of payment — our backend verifies every payment independently, so always check your booking status after checkout rather than relying on that message alone.
Driver and vehicle verification
Drivers are reviewed before they are approved to accept trips on AMY.CAB, and the vehicle assigned to your booking is confirmed at dispatch. Images and specifications shown for a vehicle category (Hatchback, Sedan, SUV or MUV) describe the typical category, not a guarantee of the exact model you will receive.
Cancellations and refunds
You can request cancellation of a booking from My Booking or the dedicated Cancel Booking page, subject to the booking's current status — some trip stages are no longer cancellable. Where a refund of your online deposit applies, it is processed back through the original payment method. See our Cancellation and Refund Policy for the full process and timelines.
Support
For help with a booking, payment or account issue, use the Contact or Help Center forms — a member of our team reviews and responds to every request. Driver and passenger accounts are entirely separate: a driver applies and signs in through a different registration process and app, and cannot use a customer account to book a trip. Nothing on this page is intended to limit rights that apply under law.
Questions about this page? Contact the AMY.CAB team →